Shipping policy
Last Updated: June 2026
Thank you for shopping with Solavielle. We are committed to providing a reliable, efficient, and hassle-free shipping experience. Please review our shipping policy before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully verified.
Please note:
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- During peak shopping seasons or promotional events, processing times may be slightly longer.
Shipping Options
Standard Shipping
- Orders from $0.00 – $49.99
- Shipping Fee: $10.00
Free Standard Shipping
- Orders of $50.00 or more
- Shipping Fee: Free
Expedited Shipping
- Orders from $0.00 – $99.99
- Shipping Fee: $15.00
Free Expedited Shipping
- Orders of $100.00 or more
- Shipping Fee: Free
Estimated Delivery Time
Estimated delivery times after your order has been shipped:
- United States: 5–10 business days
- International: 7–15 business days
Delivery estimates do not include processing time and may vary due to weather conditions, carrier delays, customs clearance, or other unforeseen circumstances.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to become available.
Delivery Conditions & Limitations
To ensure successful delivery, please review the following conditions:
- Incorrect or Incomplete Address: Solavielle is not responsible for delivery failures resulting from inaccurate or incomplete shipping information provided by customers.
- P.O. Boxes: Standard Shipping to P.O. Boxes is available where supported by the carrier.
- Military Addresses: We currently do not ship to APO, FPO, or DPO military addresses.
- Unclaimed Packages: Packages returned because they were unclaimed may require additional shipping charges before reshipment.
- Address Changes: Once an order has entered processing, shipping addresses may no longer be modified.
Damaged or Lost Packages
Solavielle is not responsible for products that are lost or damaged during transit.
If your package arrives damaged, we recommend contacting the shipping carrier directly to file a claim.
Please retain:
- The damaged item(s)
- Original packaging
- Shipping label
- All packing materials
These materials may be required by the carrier during the claims process.
If you need assistance, please contact our customer support team:
We will gladly assist you whenever possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in your order total and remain the responsibility of the customer.
Business Address Notice
The address below is provided for business correspondence only and is not a return address.
Please do not send returned merchandise to this location. Contact our customer support team first to obtain return authorization and the correct return instructions.
Contact Information
Solavielle
📧 Email: vip@solavielle.com
📍 Business Address:
2161 N Springtime Dr
Saratoga Springs, UT 84045
United States
Business Address Only – Not a Return Address
If you have any questions regarding shipping, delivery, or your order, please contact vip@solavielle.com. Our customer support team typically responds within 24–48 business hours and will be happy to assist you.
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