Terms of service

Last Updated: June 2026

Welcome to Solavielle. These Terms of Service ("Terms") govern your access to and use of the Solavielle website and the products and services we provide. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is true, complete, and accurate.
  • You will use this website only for lawful purposes.

Solavielle reserves the right to refuse service, suspend accounts, or cancel orders at its sole discretion.

2. Products & Availability

We make every effort to display our products, descriptions, pricing, and images as accurately as possible.

However:

  • Product colors may vary depending on your screen settings.
  • Product measurements may vary slightly due to manual measurement.
  • Product availability is subject to change without notice.

We reserve the right to modify, discontinue, or limit any product at any time.

3. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD).

By placing an order, you authorize Solavielle to charge your selected payment method for the full purchase amount, including applicable shipping charges and taxes.

We reserve the right to:

  • Correct pricing errors.
  • Refuse suspicious transactions.
  • Cancel orders resulting from technical or pricing inaccuracies.

If payment has already been processed, any applicable refund will be issued promptly.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Payment verification failure
  • Product unavailability
  • Pricing or inventory errors
  • Suspected fraudulent activity
  • Violation of these Terms

5. Shipping

Shipping estimates are provided for reference only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Incorrect shipping information
  • Other events beyond our reasonable control

Additional shipping details are available in our Shipping Policy.

6. Returns & Refunds

Returns, refunds, and cancellations are governed by our Return & Refund Policy.

Solavielle reserves the right to refuse returns that do not satisfy the conditions outlined in that policy.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Icons
  • Website layout
  • Product descriptions

is the exclusive property of Solavielle and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Interfere with the operation or security of the website.
  • Upload viruses, malware, or harmful code.
  • Attempt unauthorized access to our systems or customer information.
  • Misuse our products or services.

Violation of these Terms may result in suspension of access or legal action.

9. Third-Party Services

Our website may include links to third-party websites or services.

These websites operate independently, and Solavielle is not responsible for their content, privacy practices, or terms of use.

Accessing third-party websites is entirely at your own risk.

10. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by applicable law, Solavielle disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the maximum extent permitted by law, Solavielle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our maximum liability shall not exceed the total amount paid for the relevant order.

12. Changes To These Terms

We reserve the right to revise these Terms of Service at any time.

Updated versions become effective immediately upon publication on this page. Continued use of our website after any revisions constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from the use of this website shall be resolved in the appropriate courts having jurisdiction.

If you have any questions regarding these Terms of Service, please contact us at vip@solavielle.com. Our customer support team typically responds within 24–48 business hours.